The most underbuilt surface in civic tech, suddenly cheap.

Voice was expensive in 2022 and is no longer expensive in 2026. Citizens dial a number, the agent picks up in the Dalmatian they actually speak, and the answer is on the line — no app, no password, no e-Građani login.

Two inbound calls play below, back to back: a tax-refund question on e-Građani, and a homeowner asking whether they can extend their ground floor in Lučac.

• Povrat poreza— “Kako provjerim povrat na e-Građani?”
• Nadogradnja prizemlja— “Smim li nadogradit prizemlje u Lučcu?”